ElderCareMatters Consumer Health Data Privacy Notice
For Washington and Nevada residents. Effective October 15, 2026
1. Who this notice is for
Washington’s My Health My Data Act and Nevada Senate Bill 370 give residents of those states specific rights over consumer health data. This notice explains how ElderCare Matters, LLC handles that data on ElderCareMatters.com. It sits alongside our Privacy Policy, which covers everything else. ElderCareMatters is not a health care provider, and we are not a HIPAA covered entity.
This notice covers you if you live in Washington or Nevada, and also if you are arranging care for someone who does. Most people who use ElderCareMatters are arranging care for a parent, spouse or grandparent, often in another state. The health details in a request usually describe that person, not the one filling out the form. Both of you have the rights described here. If you are submitting a request about someone else, please have their permission first.
2. What counts as consumer health data here
When you search for care or submit a request, some of what you tell us can reveal a health condition. That includes:
- The care category you choose, such as Memory & Special Needs Care or Health, Medical & Therapy, since the choice can imply a diagnosis.
- Who needs care and how soon, when combined with the category.
- Notes you write, if you describe a condition, medication, mobility limits or a recent hospitalization.
- The city or ZIP where care is needed, which tells us where the person receiving care is located.
We do not ask for a diagnosis, and you never have to write one. Share only what helps a provider understand your situation. We do not collect health data from any other source. We do not buy it, we do not infer it from your browsing, and we do not use tracking technologies to build health profiles.
3. How we use it
One purpose only: connecting you with elder care providers who can help. We use it to show providers who serve your area and category, and to pass your request to the providers you pick. We never use health data for advertising, we never sell it, and we never use it to infer anything about you beyond the care you asked for.
4. Who receives it
The providers you pick. When you submit a request, each provider you selected receives it with your name, phone and email hidden. They see the care type, city, timing and a short summary of the need with identifying details removed. A provider receives your full notes and contact details only after asking to help with your request.
Expedited matching works differently in Washington and Nevada. Elsewhere, if your picks do not respond, additional nearby providers can request your contact details. In Washington and Nevada, those additional providers only ever see the masked request. They cannot obtain your contact details or your notes.
Our service providers. Hosting, email delivery (Brevo or Zoho), payments (Stripe) and analytics (Google) process data for us under contract, limited to providing their service. We do not use a text messaging service, because we do not send text messages.
Legal requirements. We may disclose data to comply with law or to protect rights and safety.
That is the complete list. We share consumer health data with no one else.
5. Your consent
When you submit a request, you consent to us sharing it with the providers you picked, as described above. If you also check the expedited matching box, you direct us to share the masked request more widely when your picks do not respond.
Consent is separate from using the site. You can browse providers and read our guides without submitting anything.
You can withdraw consent at any time by emailing Rights@ElderCareMatters.com. We stop sharing immediately and tell providers who already received your request to stop contacting you. Withdrawal does not undo sharing that already happened.
6. How long we keep it
Four years from your request, then deleted or stripped of identifying details. We keep consent records for the same period, because federal telemarketing law requires proof of consent.
7. Your rights
If you live in Washington or Nevada, or the person you are arranging care for does, you can:
| Right | What you get |
|---|---|
| Confirm and access | Whether we hold consumer health data about you, and a copy of it |
| List of recipients | The names of every provider and service provider that received it |
| Withdraw consent | We stop sharing and tell providers to stop contacting you |
| Delete | We delete your data and notify providers who received it |
| Appeal | If we decline a request, ask us to reconsider |
8. How to exercise them
Email Rights@ElderCareMatters.com. Include:
- Your full name
- The email address and phone number you used on the site
- Your state, and the state where care was needed if different
- Which right you are exercising
We verify requests by matching those details and may send a confirmation code. We respond within 45 days and will tell you if we need more time. There is no charge, and we never treat anyone differently for exercising these rights.
If we decline, reply with the word appeal and we will review it again. If we still decline, you may contact the Washington Attorney General at atg.wa.gov or the Nevada Attorney General at ag.nv.gov.
9. Contact
ElderCare Matters, LLC
630 E Fort King St, #48
Ocala, FL 34471
Health data and privacy rights: Rights@ElderCareMatters.com
General questions: Help@ElderCareMatters.com
10. Changes
We post updates here with a new effective date.